What is your delivery lead time?
Our maximum delivery time is 7 working days but very often, depending on the volume of orders, we can deliver within that time frame.
What happens if my order does not arrive on the specified date?
If your product does not arrive on a specified date then please email or call us and we will contact our suppliers to find out why delivery has not occurred. As we use a third party courier service, we do not accept responsibility any delivery failures, and will not consider any losses incurred as a result. We will, however co-ordinate with the delivery company on your behalf to investigate and resolve any problems
What payment methods can I use?
We accept all major credit and debit cards for payment of internet orders on our secure site. If you prefer you can email us with details of your order (i.e. radiator cabinet sizes and quantity etc) giving a contact telephone number and details of a convenient time for us to call you back. (Please allow a minimum of one working day for us to contact you). We will call you to confirm your order and take your card payment details. Please DO NOT EVER put any credit card or debit card details in an email to us as this is not a secure transmission system.
You can also call us to pay by cheque. Once we have confirmed your order and the price you can post a cheque although we regret that no stock products will be despatched until we have received and cleared your payment.
How do you protect my credit card information?
Your confidential information (which includes your credit card information) is sent between your computer and our server in a securely encrypted form which ensures that no other party can read it. Once you have placed items in your shopping basket and click to Checkout where you will be required to login with your email address. If you are a new user, you will then be required to supply name, address and credit card details. When you proceed to make your payment, your credit card details are passed securely to and processed by Sage Pay (the largest independent Payment Service Provider in the UK). We do not store your credit card details. Once your payment is approved by Sagepay you will receive an email acknowledgement containing details of the goods you have ordered and your payment.
How do I access my radiator valves once the radiator cabinet is fitted?
Most of our radiator cabinets can be left free standing but for added stability you may wish to fix it to the wall using the fixing kit supplied. Access to the valves is acheived by lifting the cabinet from the wall. Alternatively some of our range of radiator cabinets have removable front panels.
Which radiator cabinets have removable fronts?
Our Georgian range has removable front panels and our Henley range has hinged opening doors.
What is required to assemble a radiator cabinet and bookcase?
All of our radiator cabinets and bookcases are supplied with easy to use assembly instructions and fixings.
Bookcases will require 2 people to assemble and a cross head screwdriver.
Are the grilles supplied with radiator cabinet?
Yes. All cabinets are supplied with a decorative grille or front panel.
What is MDF?
Medium Density Fibreboard (MDF) is made by bonding wood fibres together under high pressure. These are then pressed into boards.
The result is a smooth-surfaced board which has an even texture throughout. It is very economical as it uses all the waste wood, even the tree bark, from normal timber production.
How do I paint my MDF Radiator Cabinet?
Our unfinished MDF radiator cabinets and bookcases are easy to paint, gently sand any rough edges using fine grade sandpaper. Remove any dust with a soft damp cloth. Then coat with primer before applying your chosen colour. As with all woodwork, it is strongly recommended that you wear a mask and work in a well-ventilated area.
What is a wood veneer?
A veneer is a thin layer of a material, in this case wood, which is used to cover another material, for example MDF, to create a solid wood effect. The advantage is that a veneer is less costly than solid wood and is not as heavy.
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